r4447 Privacy Policy

1. Information We Collect

r4447 collects personal data from you in the course of operating this platform. The categories of information we collect, and the circumstances in which we collect them, are set out below.

1.1 Information You Provide Directly

When you register an account, make a deposit, contact support, or participate in a promotion on r4447, you may provide the following categories of personal data:

• Identity data: full name, date of birth, gender, national identity card number or passport number;
• Contact data: email address, mobile phone number, residential address (including city — such as Dhaka, Chittagong, Sylhet, or Khulna — and postal code);
• Account credentials: username and hashed password (passwords are never stored in plain text);
• Financial data: bKash mobile number, Nagad mobile number, Rocket account number, bank account details, Visa or Mastercard details (card data is tokenised and not stored on r4447 servers);
• Verification documents: scanned copies or photographs of government-issued identity documents submitted during KYC verification;
• Communications: records of your interactions with our customer support team, including live chat transcripts and email correspondence.

1.2 Information Collected Automatically

When you access r4447 — whether logged in or as a visitor — our systems automatically collect certain technical and behavioural data:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and language settings;
• Usage data: pages visited, time spent on each page, click patterns, search queries within the platform, game sessions played, bets placed, and in-platform navigation paths;
• Session data: login timestamps, session duration, logout timestamps, and failed login attempts;
• Geolocation data: approximate location derived from your IP address (city and country level only — we do not collect precise GPS coordinates without explicit consent).

1.3 Information from Third Parties

In limited circumstances, r4447 may receive personal data about you from trusted third parties, including:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) who confirm the status of a transaction;
• Identity verification service providers used during the KYC process;
• Fraud prevention and anti-money laundering screening services;
• Game providers (such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe) who may share session and outcome data for dispute resolution purposes.

2. How We Use Your Data

r4447 uses your personal data only for legitimate purposes that are necessary to operate the platform, fulfil our obligations to you, and comply with applicable law. We do not use your data for purposes that are incompatible with those for which it was originally collected.

Purpose	Data Used	Legal Basis
Account registration and management	Identity, contact, credentials	Contract performance
Processing deposits and withdrawals	Financial, identity	Contract performance
Identity and age verification (KYC)	Identity, verification documents	Legal obligation
Fraud detection and prevention	Device, usage, financial	Legitimate interest
Responsible gaming monitoring	Usage, betting history	Legal obligation / legitimate interest
Customer support	Contact, communications	Contract performance
Promotional and marketing communications	Contact, usage preferences	Consent
Platform analytics and improvement	Usage, device, session	Legitimate interest

Where r4447 relies on your consent as the legal basis for processing (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

3. Cookies & Tracking Technologies

r4447 uses cookies and similar technologies to ensure the platform functions correctly, to maintain your login session securely, and to gather anonymised analytics that help us improve the user experience for all Bangladeshi players.

3.1 Types of Cookies We Use

• Strictly necessary cookies: These are essential for the platform to function. They include session cookies that keep you logged in between pages and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: These collect anonymised data about how visitors use r4447 — such as which pages receive the most traffic and where users exit the site. This data helps us optimise the platform. No personally identifiable information is collected by these cookies.
• Functional cookies: These remember your preferences, such as your selected language or preferred deposit method, to provide a more personalised experience on subsequent visits.

3.2 Cookies We Do Not Use

3.3 Managing Cookies

You may control or delete cookies through your browser settings at any time. Please be aware that disabling strictly necessary cookies will impair your ability to log in and use the r4447 platform. Instructions for managing cookies are available in the help section of all major browsers.

4. Data Sharing & Third Parties

r4447 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share personal data only in the following circumstances, and only to the minimum extent necessary:

4.1 Service Providers

r4447 engages trusted third-party service providers who process personal data on our behalf, under binding data processing agreements that restrict their use of your data to the specific services they provide to us. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard, for the purpose of processing deposits and withdrawals;
• Identity verification providers: for KYC and age verification checks;
• Fraud prevention services: for real-time screening of suspicious transactions and account activity;
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, who receive session data necessary to run game rounds and resolve any disputes;
• Customer support platform providers: who power our live chat and email ticketing systems.

4.2 Legal and Regulatory Disclosure

r4447 may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies where we are required to do so by applicable law, court order, or official request. In such cases, r4447 will disclose only the minimum data required to fulfil the legal obligation and will, where permitted by law, notify you of the disclosure.

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of r4447's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that arise as a result.

5. Data Retention & Storage

r4447 retains your personal data for no longer than is necessary for the purposes for which it was collected, subject to any longer retention periods required by law or regulation.

5.1 Retention Periods

• Active account data (identity, contact, financial): retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering record-keeping obligations;
• KYC and verification documents: retained for a minimum of five years following the completion of the verification process or account closure, whichever is later;
• Transaction records: retained for a minimum of five years from the date of each transaction;
• Customer support communications: retained for three years from the date of the interaction;
• Analytics and session data: anonymised data is retained for up to 24 months; personally identifiable session logs are deleted within 12 months.

5.2 Data Storage Location

r4447's primary data infrastructure is hosted on servers located in secure, access-controlled data centres. All data relating to Bangladeshi players is stored with appropriate physical and technical safeguards in place. Where data is transferred to a third-party service provider located outside Bangladesh, r4447 ensures that adequate contractual protections are in place to safeguard your data to a standard equivalent to that required under this policy.

6. Your Privacy Rights

As a user of r4447, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the details in section 8 of this policy. We will respond to all verified requests within 30 days.

• Right of access: You may request a copy of the personal data r4447 holds about you, along with information about how it is being processed;
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated;
• Right to erasure: You may request that r4447 delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our overriding legal retention obligations;
• Right to restriction of processing: In certain circumstances, you may request that r4447 restrict the processing of your personal data — for example, while you contest its accuracy;
• Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format;
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing;
• Right to object: You may object to processing based on legitimate interests, including profiling for responsible gaming monitoring purposes. r4447 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

7. Data Security Measures

r4447 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it against unauthorised access, accidental loss, destruction, or disclosure.

7.1 Technical Safeguards

• All data in transit is encrypted using TLS 1.2 or higher;
• Passwords are stored as salted cryptographic hashes and are never accessible in plain text, even to r4447 staff;
• Payment card data is tokenised — r4447 does not store raw card numbers on its servers;
• Access to personal data within r4447's internal systems is restricted on a strict need-to-know basis, with role-based access controls and audit logging;
• r4447's infrastructure undergoes regular security assessments and penetration testing;
• Two-factor authentication is available and strongly recommended for all player accounts.

7.2 Organisational Safeguards

All r4447 staff who handle personal data receive regular training on data protection obligations. Access to production data systems is granted only to personnel who require it for their role, and all access is logged and subject to periodic review. r4447 maintains an internal data breach response procedure that provides for timely notification of affected users and, where required, relevant authorities in the event of a significant data breach.

7.3 Your Responsibilities

While r4447 takes extensive steps to protect your data, you also play an important role. You are responsible for keeping your account credentials confidential, for using a strong and unique password, and for enabling two-factor authentication on your account. You should notify r4447 support immediately if you believe your account has been compromised.

8. Contact & Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or believe that r4447 has not complied with its obligations in respect of your personal data, please contact our support team using the details below.

r4447 will acknowledge receipt of all privacy-related requests within 5 business days and will endeavour to provide a substantive response within 30 days. Where a request is complex or requires additional time to process, we will notify you of the extended timeframe and the reasons for it.

8.1 Changes to This Privacy Policy

r4447 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. The "Last updated" date at the top of this page will reflect the date of the most recent revision. Where changes are material, we will provide notice via email or an on-platform notification. Your continued use of r4447 after the publication of any updated Privacy Policy constitutes your acceptance of the changes.